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Track Order MW
WhatsApp

Updates on the app your customers already open

Quotations, receipts and every step of the journey go out on WhatsApp by themselves. When customers reply, the whole team sees it in one inbox.

Start sending updatesPlans and message limits
Automatic

The right message at the right moment

You update the order. We send the message, with the tracking link, the document and your business name. You choose which updates go out.

  1. Order created

    WhatsAppHi Chikondi, we have your order MPH-00042. Follow it here: …

  2. Quotation sent

    WhatsAppYour quotation QT-000142 is ready: MWK 485,000. Tap to accept.

  3. Payment received

    WhatsAppWe received MWK 250,000 for MPH-00042. Receipt attached.

  4. Status changed

    WhatsAppMPH-00042 left Guangzhou by air. Expected 14 Nov.

  5. Order delayed

    WhatsAppSorry, MPH-00042 is delayed at customs. New date: 18 Nov.

  6. Balance reminder

    WhatsAppMPH-00042 is ready. Balance MWK 235,000 due at collection.

  7. Receipt issued

    WhatsAppThank you! Your final receipt RCT-000318 is attached.
Getting connected

Start today. Grow into your own number.

Pick the setup that fits where your business is right now. You can switch later without losing anything.

Option 1Ready in minutes

Our shared number

Messages go out from the Track Order MW WhatsApp number with your business name in every message. Nothing to set up.

  • No Meta account needed
  • Monthly message allowance from your plan
  • Customers are pointed to your own WhatsApp for chat
Option 2Recommended

Your own number

Connect your WhatsApp Business number through Meta. Messages come from your name and replies land in your team inbox.

  • Your name and profile picture
  • Two-way chat in the team inbox
  • Meta bills message costs to you directly
Option 3Hands-off

We set it up for you

Not sure about Meta Business settings and message templates? Our team will connect your number with you.

  • We walk you through Meta verification
  • Templates written and submitted
  • Tested before your customers see it
Team inbox

Every chat, every teammate, one screen

No more passing one phone around the office. Replies from customers arrive in a shared inbox, next to their orders and balance.

  • Assign conversations so nobody answers twice
  • Send the tracking link, quotation or receipt in one tap
  • Notifications on the Android staff app
Questions

WhatsApp, explained

Not to start. On the shared number we handle everything. When you want messages to come from your own number, you connect it through Meta and we guide you, or set it up with you.
On the shared number, messages come out of the allowance in your plan. On your own number, Meta charges you directly for conversations, so you only pay for what you send.
On your own number, replies arrive in your team inbox. On the shared number, customers are pointed to your business WhatsApp and their tracking page, so their questions still reach you.
Updates can also go by SMS or email, and every customer can open their tracking page from any browser.

Talk to us

Questions about setting up your business? We answer on WhatsApp and email.

+265 993 21 31 63 [email protected]