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Parcel forwarding

Ship for me, without the spreadsheet

Your customers buy on 1688, Taobao, Shein or Alibaba themselves and send everything to your warehouse. You receive each parcel with a scan, group them and ship them home, and everyone knows what is where.

1 · An address for every customer

Customers get your warehouse address with their own code

Each customer sees your warehouse address with their code on the receiver line, ready to paste into any shop. They can tell you about a parcel before it arrives, with its courier tracking number.

  • One address per warehouse: Guangzhou, Yiwu, Dubai or anywhere
  • Customers announce parcels themselves on their portal
  • Announced parcels are matched the moment they arrive
2 · Receive with a scan

Point the phone at the barcode. Done.

Your warehouse team scans the courier barcode with the staff app. The parcel finds its customer, gets its own number, weight and photo, and the customer is told on WhatsApp that it has arrived.

  • Barcode scanning with the phone camera
  • Weight, size and photos with every parcel
  • The customer gets the arrival message with the photo
Get the staff app
3 · Ship together, priced for you

Tick the parcels, the charges add themselves up

Group a customer's parcels into one shipment home. The freight is worked out from your own rates by weight or volume, handling and storage are added, and the customer gets a quotation to accept.

  • Your rates per kg or CBM, with a minimum and bands
  • A quotation the customer accepts from their phone
  • Payments, receipts and balances like any other order

4 · Then it travels like every other order

Forwarded parcels go into your air batches and containers. Move the shipment once and every customer inside gets the update, the tracking page and, at the end, the message that it is ready for collection or on its way with a courier.

Guangzhou ChinaAddis Ababa transitDar es Salaam portLilongwe Malawi
MPH-00042Live
  1. Order placedMPH-00042 · 3 items
  2. At China warehouse
  3. Departed by air
  4. Customs cleared
  5. Arrived in Lilongwe
Made for forwarders

The details that make a warehouse run

Set up the way you already work: your warehouses, your rates, your fees.

Your rates, by weight or volume

Per kg for air, per CBM for sea, with a minimum and cheaper bands for bigger loads. Volumetric weight is worked out for you.

Handling and storage fees

A fee per parcel, and storage charged after the free days you choose, added to the order by themselves.

Special goods

Batteries, liquids or cosmetics carry an extra charge per kg or per parcel, added when you ship them.

Split a parcel

One box can go on two shipments: each part keeps its own number, weight and photos.

Parcels nobody claimed

A parcel without a customer waits in its own list, with its photo, until someone recognises it.

Warehouse reports

What is in each warehouse, for whom, what it weighs and how long it has been waiting.

Questions

Forwarding, explained

Yes. Many businesses do both: buying for customers who send a photo, and forwarding parcels for customers who buy themselves. You choose during setup, and can change it later.
Parcel forwarding is on the Pro plan, and in the free trial you get to try all of it.
No. Receiving, scanning, weighing and photos all work in the Android staff app, which works well on a basic phone.
It goes to the "nobody claimed" list with its photo and tracking number. When the customer is found, you attach it to them and they are told.

Talk to us

Running a warehouse abroad? We can help you set up your rates and addresses.