Everything your business runs on, in one system
Orders, parcels, payments, documents, shipments, your online shop, WhatsApp and your team, connected. Each part updates the others, so nobody has to copy anything twice.
Every request, from a photo to a parcel
Customers send a screenshot, a link or just a description. Log it once with sizes, colours, quantities and prices, and it becomes an order with a number, a status and a tracking link.
- Statuses that match how you work, with your own names
- Mark delays with a reason and the customer is told
- Search by order number, customer name or phone
- Expected arrival dates per order or per shipment
Know who has paid, and who still owes you
Customers pay you directly by Airtel Money, TNM Mpamba, bank or cash; you record each deposit and balance as it comes in. Totals, balances and your dashboard update straight away.
- Deposits worked out from your own percentage
- A receipt goes to the customer for every payment
- See money owed across all orders at a glance
- Revenue, money owed and top customers in analytics
Quotations, invoices and receipts with your letterhead
Professional PDFs with your logo, colours, address and numbering. Customers can open them from their tracking page or receive them on WhatsApp and email.
- Quotations customers can accept online
- Invoices with deposit and due date
- Payment receipts and final receipts
Move a whole container with one click
Group orders into an air batch, a sea container or a truck. When the shipment moves, every order inside moves with it and every customer gets their update.
- Air batches, sea containers and road shipments
- Set the arrival date once for the whole shipment
- See every order inside a shipment in one list
- Order placedMPH-00042 · 3 items
- At China warehouse
- Departed by air
- Customs cleared
- Arrived in Lilongwe
Ship for me: your customers’ own parcels
Customers buy online themselves and send to your warehouse with their own code. Scan each parcel in, group a customer’s parcels and ship them home, priced by weight or volume from your rates.
- Warehouse addresses with each customer’s code
- Barcode scanning, weights and photos on the staff app
- Rates per kg or CBM, handling, storage and special goods
- Customers are told when each parcel arrives
Every car, from the dealer to the number plate
Import cars for customers with the details that matter: make, model, chassis number, the ship and the bill of lading. Each car follows its own journey, from the deposit to the port, the road to Malawi, MRA clearing and registration, and the buyer follows it on their tracking page.
- Chassis number, mileage, engine, dealer and stock number
- Journey of its own: ship, port, border, MRA, registration
- The buyer sees their car and its plate, not your dealer or bill of lading
- Cars on a ship move together when you update the shipment
Your car · MPH-00142
2017 Toyota Vitz
Silver · chassis …123456
- On the shipMorning Celine, from Yokohama
- At the port
- On the road to Malawi
- Clearing with MRA
- Registered
Know what you made on every order
Record what you paid out: the goods, the agent, freight, duty, clearing and registration, in kwacha or in dollars at the rate you paid. Freight for a whole container is shared across its orders. See your profit per order, customer, shipment and month.
- Costs in any currency, kept at the rate you actually paid
- Shipment costs shared by value, by weight or equally
- Profit and margin per order, customer and month
- Only owners, admins and managers see it
Costs and profit · MPH-00142
Charged
16.3M
Costs
0.0M
Profit
16.3M
Sell what you have, take requests for what you can get
Put products on your website with photos and prices, or “price on request”. Customers tap “I want this” and it arrives as an order request for your team to price and confirm.
- In stock, on order or “we can get it”
- Stock counts that go down as orders come in
- Add a shop product to an order in one tap
Customer far away? Send it with a courier
Mark an order as sent with the courier of your choice and attach a photo of the receipt. The customer gets the update with the receipt; when they have it, you mark it collected.
- Your list of couriers, chosen per order
- Courier fee paid by the customer or by you
- The receipt photo goes to the customer
One WhatsApp inbox for the whole team
Every customer conversation lands in one shared inbox, with the customer's orders and balance right next to the chat. Assign conversations so two people never answer the same question.
- Assign chats to a teammate
- Send quotations, receipts and tracking links from the chat
- Works with our shared number or your own
Email on your own domain, shared with your team
Use addresses like [email protected] inside the app, instead of a personal Gmail. Give each teammate the addresses they need, so anyone can pick up a conversation. It runs on your own domain and your own Resend account, so your mail and your sending limits stay yours.
- Inbox, Sent, Drafts, Archive, Spam and Trash, with stars, labels and search
- Choose who can read, send from and manage each address
- Automatic replies, forwarding, rules and a catch-all address
- Attachments and formatted messages, with drafts saved as you type
Your business, locked down properly
Each business has its own private space. Your team signs in with two-step verification, and every person only sees what their role allows.
- Owner, admin, manager, staff and view-only roles
- Two-step sign-in with an authenticator app
- An activity log of who changed what, and when
Your data, always in your own hands
Make a full backup whenever you like: your records in a file that opens in Excel, with every photo and document. Connect your Google Drive and a copy goes there every night or every week by itself. If something goes wrong, you can put your business back yourself.
- Download everything as one file, even if your plan has ended
- Automatic copies to your own Google Drive, which only sees what we put there
- Compare a backup with what you have now before you restore
- A safety copy is made first, so a restore can be undone
- Your records, ready for Excel
- Photos and documents
- Everything needed to restore
Your business in your pocket
The Android staff app lets your team add orders, record payments and answer customers from anywhere, with a notification the moment something happens.
- Notifications for new orders, payments and messages
- Tap a notification to open the right order or chat
- Updates itself, so everyone is always on the latest version
Ready the same day
A short setup asks what you do and how you work. Practise with sample orders while nothing is sent to customers, follow the guided tours, then press Go live.
- A checklist on the dashboard until everything is set
- Sample data you remove with one click
- A free trial with every feature
All the small things that save the day
Tools your plan can include. Most turn on and off from settings at any time.
Quotes and exchange rates
Price items in yuan or dollars, add freight, duty and your fee, and quote in kwacha.
Customer portal
Customers sign in with a code to see all their orders, balances and parcels, and to announce parcels on the way.
Customer tiers
Bronze, Silver and Gold tiers from completed orders, so your best customers get priority.
Notices
Post a holiday closure or a delayed container on every tracking page at once.
Local delivery
Deliver it yourself instead of collection, with the address and fee on the order.
Import and export
Bring customers in from Excel, and export orders, payments and customers any time.
Customer messages
Customers can leave a note on their tracking page, and your team replies from the order.
SMS and email updates
Reach customers who are not on WhatsApp, with the same updates by SMS or email.
Calendar and reminders
See arrivals, quotes running out and invoices due by day, with your own reminders alongside.
Time zones
A buyer in China and a team in Malawi each see times in their own zone, set by hand or found automatically.
Analytics
Revenue, money owed, delivery times, returning customers and your most popular products.
Your own website
A website in your colours with your shop and tracking, on our address or your own domain.